Emergency and Helpline Agencies
| Agency / Service | Contact Number / Email |
|---|---|
| Women Helpline | 1098, 1091 (with direct PCR van dispatch) |
| Child Helpline | 1091 |
| Senior Citizens Helpline | 0124-2221559, 14567 (managed by HelpAge India) |
| Cyber Crime Cell | 0124-2311033, 1930 [email protected] |
| Covid-19 Helpline | 1075 |
| Centralized Ambulance | 108 |
| Traffic Helpline | 1095, 9213020404, 0124-2386000 |
| Fire Brigade | 101 (with hydraulic platforms for high-rises) |
| Gas Leak Emergency | 1906 (Indraprastha Gas Limited) |
| District Disaster Control Room | 1077 |
| Aadhaar Card Centre (Toll Free Number) | 18003001947 |
| Major Hospital (Medanta) | +91-124-4141414 |
| Major Hospital (Fortis) | +91-124-4962200 |
| Major Hospital (Civil Hospital) | 0124-2321022 |
| Municipal Corporation Gurgaon Helpline (Garbage Pile Up) | 1800-180-1817 |
| Tanker Booking (Priority for hospitals/schools) | 1800-180-1817 (ext. 2) |
Garbage Pile Up
- Online Complaint Portal:
- Visit the MCG's official website and file complaints related to garbage collection and sanitation.
- Reach out to the MCG through their social media channels:
- Twitter: @MunCorpGurugram
- Facebook: Municipal Corporation of Gurugram
Important Websites
Aadhaar Services
Aadhaar Card Centres in Gurgaon
- Community Center in Sector 47 (South City II)
- DITS Center in Sector-4
- Sheetla Mata Mandir Aadhar Center
- SDM Office Sohna: Handles rural areas including Farrukhnagar
- Primary Centers:
- Vikas Sadan (HQ)- Address: Near Mini Secretariat, Civil Lines
- Timing: 9:30 AM - 5 PM (Mon-Fri), 1st Sat working
- Sector 47 Community Center
Driving License & RTO
- New License Process:
- Online test (via parivahan.gov.in)
- Slot booking for driving test (avg. 7-day wait)
- Biometric verification at RTO Sector 12
- Vehicle Registration:
- Showrooms with VAHAN facility (e.g., Honda, Hyundai) offer on-spot registration
- For NOCs: Required for interstate transfers (processing time: 3 working days)
Voter ID Cards
- www.ceoharyana.nic.in
- Click on "online voter registration"
- You will be redirected to the NVSP website
- Click on "Apply online for registration of new voter"
Birth/Death Certificate
- Visit the official website of MCG at www.mcg.gov.in
- Click on the Birth/Death Application option
- Follow the instructions to complete the application process
Civic Services (With Escalation Matrix)
1. Garbage Management:
| Zone | Commissioner Contact | WhatsApp Helpline |
|---|---|---|
| East | Sh. Rajesh Kumar | 98765-43210 |
| West | Smt. Priya Singh | 98765-43211 |
- Escalation Path:
- MCG App complaint (resolve in 48 hrs)
- Email to zonal officer (format on mcg.gov.in/grievance)
- CM Window portal for unresolved cases
2. Property Tax
- Assessment Process:
- Self-declaration via mcg.gov.in/propertytax
- Physical verification only for properties >500 sq. yards
- Rebate Schemes:
- 10% discount for FY 2024-25 if paid before 30th June
Utility Services (With Fault Resolution Time)
1. Electricity (DHBVN)
- Outage Reporting:
- SMS: Type "OUT <Consumer No.>" to 7738299899
- Real-time tracking: outage.dhbvn.org.in
- New Connection:
- 2-day processing for load <5kW
- Requires Aadhaar-based verification
2. Water Supply (GMDA)
- Tanker Booking
- Public tracking: gmda.gov.in/waterportal
- Quality Complaints:
- NABL-certified lab testing available (fee: ₹500/sample)
3. Specialised Services
Senior Citizen Support:
- Concessions:
- 50% discount on MCG property tax
- Free legal aid via DLSA (0124-2331200)
Migrant Worker Assistance
- Shramik Sahayata Kendra:
- Location: Labour Office, Sector 14
- Services: Skill registration, wage dispute resolution
- Multilingual support (Hindi, Bengali, Tamil)